Heartland Payment Systems
Help Desk telephone number: (800) 578-7043
Information needed when calling: DBA Name, address, telephone number, and MID
When to call:
1) Issues with processing – is the network down or is there another problem?
2) Questions regarding a deposit to your account
2020 is officially here. October 1, 2020, marks the date on which petroleum retailers will be held responsible for credit card fraud that takes place at fuel dispensers that are not equipped to handle EMV transactions. There are only 186 working days until the EMV liability shift and technician availability will diminish quickly.
As you are aware by now, both Gilbarco and VeriFone are making MNSP a requirement. This move, prompted by the network brands (Visa, MasterCard, etc.), is mandatory and will be required prior to upgrading to Gilbarco Version 12.02 and VeriFone outdoor EMV software.
In an effort to alleviate some of the confusion surrounding MNSP, Ewing Oil hopes that the following is helpful to you:
What MNSP is NOT:
As a reminder, both Verifone and Gilbarco are transitioning from directly providing a network security solution to a certified Managed Network Service Provider (MNSP) program.
In 2019, both Verifone and Gilbarco, are transitioning from directly providing a network security solution to a certified Managed Network Service Provider (MNSP) program. This move has been prompted by the network brands who have made MNSP a requirement. To maintain secure remote access for helpdesk support and software updates, both Verifone Commander and Gilbarco Passport customers must transition to a certified MNSP. Using a certified MNSP is also a key requirement for supporting outdoor EMV transactions.
In 2019, both of the leading retail petroleum POS platform providers, Verifone and Gilbarco, will transition from directly providing a network security solution to a certified Managed Network Service Provider (MNSP) program. This has been prompted by the network brands who have made MNSP a requirement. To maintain secure remote access for helpdesk support and software updates, both Verifone Commander and Gilbarco Passport customers must transition to a certified MNSP. Using a certified MNSP is also a key requirement for supporting outdoor EMV transactions.
As you are now aware, Verifone and Gilbarco have implemented the new Managed Network Service Provider (MNSP) certification program to help sites enable EMV at the dispenser and to provide a more secure remote support and software distribution process. This move to an MNSP program has been prompted by a requirement from the network brands. To implement MNSP configuration, sites will be required to remove the end-of-lifed Verifone EZRs and Gilbarco RVO42 zone routers to this newer, more secure technology.
As announced in December 2018, continued support for outdoor EMV will require the deployment of a Managed Network Service Provider (MNSP) Solution. VeriFone has been working with each MNSP partner to ensure that the requirements for outdoor EMV are established to streamline the conversion and ongoing support of additional networking requirements for sites installed with VeriFone POS systems.
Verifone is transitioning away from the Zone Router and will allow customers to control their hardware and networking requirements. This means that sites will require a site routing device certified under the Verifone MNSP program.